All orders containing custom (BioThane) products typically ship within 10-15 business days. 🐾
When Fi launched their dog activity tracker, they brought unmatched technology to the dog community. The Fi Tracker is perfect for active pups, and we made a collar that pairs perfectly with it. You can choose from a wide variety of colors to build your pup a unique collar that showcases their personality. Every Fi Dog Collar Band comes equipped with genuine Fi end-links. All you have to do is attach your tracker and you're ready to go!
Please note, this collar does not include the actual Fi Smart Dog Activity Tracker. This must be purchased at: https://tryfi.com You can save $50 on your Fi with code muttpack50 at checkout, or you can click this link for the discount to be applied automatically:
https://p.tryfi.com/
This collar has the Fi unit sitting on the exterior of the collar, reducing the stress on the unit. To charge your unit, we recommend leaving the unit attached to the collar and slipping it into the charging dock. This helps reduce unnecessary wear and tear.
BioThane® is hands down the perfect material for a Fi collar for many reasons. Firstly, it's extremely easy to clean; warm water and a mild detergent are all you need to remove mud and dirt. It's also fully waterproof and doesn't absorb odor like nylon collars do. The durability and longevity of the material are huge benefits for adventure-loving pups! All of our Fi collars use 1” webbing.
Our reflective collars have the added benefit of helping with visibility at night.
We have included a reference picture in the slides to show what each part refers to so you can make sure you select the right colors for the right parts. The collar color is the main color. The accent color designates the colors of the attachment pieces that hold the Fi End Links.
This collar uses a heavy-duty YKK buckle and stainless steel D-Ring.
This line of collars does not adjust. The only way to ensure the correct size is to properly measure your dog's neck and determine the size that will fit best. When you order a 16" collar, that means it will fit exactly 16." When measuring your dog's neck, you also need to take into account the slack needed for a good fit.
While measuring your dog's neck directly with a fabric measuring tape and adding appropriate slack (typically two fingers beneath the band, though this can vary by breed) is the best way to get your measurement, you can also measure your current quick release buckle collar and measure from the female end to the point just before the part on the male end that is inserted into the female end (sometimes referred to as the prong part of a buckle). It is extremely important not to measure the part that is inserted as this will give you a length longer than the actual measurement. Because of this, we do not recommend measuring current collars. If you insist on measuring this way, please refer to our diagram slide to see what to actually measure.
Please be sure to double check your pup's selected collar size! Ensuring size is the responsibility of the buyer and we do not accept returns or exchanges on products where the wrong size is selected. It's always best to measure twice just to be sure!
If you are unable to get an accurate measurement of your dog's neck, we do not recommend this collar.
If you need assistance swapping your Fi Band, please refer to the image in the gallery or email us for help! You need to line up the pieces right for the end links to connect with the device. You may need to be firm when pushing it on, but you do not need to use excessive force as this will risk damaging the casing on your device. To see Fi's official instructions, follow this link to see a step by step video:
https://www.youtube.com/watch?v=ZpmQbSPBUtw
To clean the webbing, we recommend using warm water and a mild detergent. A sponge can be used to scrub away dirt if needed. Dry throughly with a towel after.
We want you to dig your gear as much as we do! If you don't love your order, you can return any non-custom items that are in their original packaging and have not been used or worn within the first two weeks (14 days) of delivery.
Please note, we do not allow returns for any BioThane products as these are all custom-made items.
For custom (all BioThane) products, please reach out if you have any questions before ordering. If you would like to preview a color palette we can assist with that to make sure your design is to your liking. It is also important to note that it is the buyer's responsibility to properly measure their dog. Please verify that you are measuring correctly for the item you are buying as we do not accept returns if the wrong size is ordered. If you have any questions about fit, please reach out before placing an order so we can help you!
International (non-U.S.) orders are also not eligible for returns.
This is the 4th collar I’ve gotten for my pup and every one has been great! He’s super rough on his collar and the biothane is easy to clean and stands up to mud, water and snow. The only reason I have 4 collars is because I love all the color options! I’m sure I’ll be ordering another collar soon!
Collar looks great and feels really durable.
The non-adjustable 16” looks great, doesn’t smell, and fits her perfectly. Great quality, love the clasp, friendly/prompt service. Happy dog, happy customer.
Ordered the collar and received it very quick. Got the right size. I messed up with the colors. But it is still very pretty. Thank you.
I am VERY satisfied with this collar. I took the risk of ordering a non-adjustable one, and it fits perfectly. My husky had broken two traditional Fi collars due to his pulling, so this solves the problem. I cannot recommend this collar enough!!!!