I bought two stainless steel martingales in 2020 and finally decided to leave a review this year, I never really let my dog wear them as he’s white and it would rub off on his fur badly. I wasn’t sure if it was a defective chain or what, but I didn’t contact MuttPack just because I thought maybe it was just me so I just didn’t put them on him. After leaving a 3 star review on here I was contacted within minutes and MuttPack has been working with me consistently to figure out what happened, and for that I’ve decided it’s only appropriate and fair to change it to 5 stars for amazing customer service. I know whenever I receive updated chains I’ll be even more over the moon for their martingales, I truly do love the durability and look of MuttPack products and I have two other products from them no issues and they hold up to even my most dirtiest rough dogs! I highly recommend buying gear from MuttPack and if any issues arise be sure to contact them, that should of been my first response.
Hi Julissa! I'm so happy to be working with you to resolve your issue with the chain. I have been in touch with the current supplier we use and sent along photos provided to see what their input is on why it's leaving some smudging on your dog's fur. Since the chain you selected was stainless, this is not something we expect to happen. We have also put in an order for fully customized chains on the off-chance that there is something wrong on our supplier's end. We will be in touch as soon as I find out more! Thank you for supporting Mutt Pack and for your kind words!
Living at the beach, I’ve struggled to find a collar that can hold up and not get destroyed by the salt water. I even ordered the wrong size initially but almost immediately reordered in the correct size because I knew I couldn’t find anything better! I love the vibrant colors and tell all my fellow dog owners about this brand!
I love all Muttpack collars but the layered martingales are my all time favorite. I love that I can actually see the collar on my fluff ball and that no matter what combination I use it all looks so good!
I am obsessed with these layered martingales! I didn't think I would be a fan of the chain portion, but I actually love it! And I so love the ability to pick any combination of colors for my pup to wear.
I wanted to get a gray or navy collar, but couldn't decide. So I went with a two-tone so that I wouldn't have to! The collar is perfect, exactly what I had in mind, and it keeps my dog safe. Its also super easy to clean which makes life easy for me when going on hikes/in the water.