All orders containing custom (BioThane) products typically ship within 15-20 business days. 🐾 Please allow additional additional time for shipping during the holiday season. Save 25% on all rope leashes and Alpine Dog products with code BLACKFRIDAY25 at checkout!
We want you to dig your gear as much as we do! If you don't love your order, you can return any non-custom items that are in their original packaging and have not been used or worn within the first two weeks (14 days) of delivery.
Please note, we do not allow returns for any BioThane products as these are all custom-made items.
For custom (all BioThane) products, please reach out if you have any questions before ordering. If you would like to preview a color palette we can assist with that to make sure your design is to your liking. It is also important to note that it is the buyer's responsibility to properlymeasure their dog. Please verify that you are measuring correctly for the item you are buying as we do not accept returns if the wrong size is ordered. If you have any questions about fit, please reach out before placing an order so we can help you!
International (non-U.S.) orders are also not eligible for returns.