Our Story So Far

Mutt Pack began in 2017 with a very silly rescue pup named Piper. We saw her picture on a rescue group’s website and immediately fell in love. She made us laugh with her playful personality and brought a world of adventure to our lives. 

 As a puppy, Piper was a little troublemaker at times. She loved nothing more than to chew her leashes up, and would take great joy in playing games of tug-of-war with them on walks. While she is now out of that phase, we went through more leashes than we could count! At the time, I wished for a leash that would last. Constantly throwing out and replacing leashes was not only expensive, but wasteful too. In an effort to solve my own problem, I began to make my own leashes. People started to ask me where I was getting these new leashes from, so I decided to open up shop. The rest is history! 

Since our start, Mutt Pack has become a trusted maker of BioThane® products. You can even find us on their website: www.biothane.us/applications/animal/shop-products/dogs-pets

We make all of our gear by hand and work hard to ensure our customers are 100% satisfied with their orders. Customer care and satisfaction, as well as community engagement, will always be at the forefront of who we are and what we do. We are proud to not only offer 5-star products but 5-star service as well.

Giving back is also very important to us. Every month we make donations to groups like Great Dog Rescue New England, and Operation Delta Dog. We believe in being the change we want to see in the world and we are thankful Mutt Pack can help us do that. 

 Let’s make the world a little more adventurous together!

Frequently ASked Questions

What is BioThane webbing?

BioThane is a coated webbing that is waterproof, easy to clean, and fade resistant. Not only is it incredibly durable, but it also won't hold odors like other kinds of webbing. We use Beta BioThane, which has a very soft feel, often compared to worn leather. It is superior to leather in many ways, since it is stronger and even more durable. For dogs that love to get dirty and explore, BioThane is the ultimate webbing for the job!

How do I clean BioThane gear?

BioThane cleans easily with warm water and a mild detergent. Using a sponge can help lift dirt and small particles from the surface. As a best practice, you should always dry your gear to remove excess moisture before storing.

When dealing with brass, you may see some discoloration known as patina. This is a natural process caused by oxidation and is non-destructive. Prolonged water use is a main cause of this process which is why we recommend drying your gear after use in water.

Which hardware should I choose?

A lot of this comes down to personal preference and taste. Personally, I prefer Solid Brass because of it's reputation in all kinds of conditions, including salt water. Our silver-colored hardware option features a mix of stainless steel for about 90% of the components and solid brass with either a durable chrome or nickel plating. Both hardware options are long lasting and will not rust. The brass option may develop a patina over time, depending on the conditions it is exposed to.

Does my order come with a packing slip or receipt?

All receipts are delivered digitally so we try and save paper by not including printouts for your shipment. The exception to this is for international orders, which will have printed receipts to make sure there are no issues with customs. If you are in the US and would like a printed copy of your receipt let us know! We would be happy to include it, but just know it is always available to you digitally through your Mutt Pack account or your email.

What's your shipping situation?

We charge a flat rate of $9.50 within the USA, with the option to ship free on orders over $150. For international orders, we charge a flat fee of $18.50 USD. Because the items are all handmade, please allow 2-3 weeks to ship. We are working to get these times expedited but we do the best we can given current order volume.  You are always free to send us a message for an update on your order.  If for any reason you need the items by a specific date, please email us to let us know.

All domestic orders come with tracking, but unfortunately due to increased cost we are unable to provide this for international orders unless covered by the buyer.

For international orders, the buyer is responsible for all import and customs fees that may occur as this is out of our hands.

How long until my gear is shipped?

Current processing times are listed in the announcement bar at the top of our home page. Since all items are made by hand, we usually need ten business days to make and ship your order. During sales and the holiday season, our wait time may be slightly longer than usual.  In many cases we can ship faster if needed. Please email us with your order number if you need your order to be shipped sooner and we will do our best to accommodate!

Do you accept returns?

We want you to dig your gear as much as we do! If you don't love your order, you can return it within the first two weeks (14 days). Please note, we do not allow returns for custom items. If you would like to preview a color palette, please message us before ordering so we can make sure your design is to your liking. International orders are also not eligible for returns.

Size-specific products such as slip collars and martingales are not eligible for returns unless there is a problem due to the construction of the product. It is the buyer's responsibility to measure their dog. Please verify that you are measuring correctly for the item you are buying as we do not accept returns if the wrong size is ordered. If you have any questions about fit, please reach out before placing an order so we can help you!

Do you offer wholesale discounts?

How does Mutt Pack give back?

Giving back is very important to us. We currently make monthly donations to Operation Delta Dog (ODD) and to Great Dog Rescue of New England (GDRNE). Both are amazing organizations and we are proud to support them! We also regularly participate in fundraisers for local animal rescue groups.