Our Story So Far

Mutt Pack began in 2017 with a very silly rescue pup named Piper. We saw her picture on a rescue group’s website and immediately fell in love. She made us laugh with her playful personality and brought a world of adventure to our lives. 

 As a puppy, Piper was a little troublemaker at times. She loved nothing more than to chew her leashes up, and would take great joy in playing games of tug-of-war with them on walks. While she is now out of that phase, we went through more leashes than we could count! Constantly throwing out and replacing leashes was not only expensive, but wasteful too. In an effort to solve my own problem, I began to make my own leashes. People started to ask me where I was getting these new leashes from, so I decided to open up shop. That's how Mutt Pack was born!

Since our start, Mutt Pack has become a trusted maker of BioThane® products. You can even find us on their website: www.biothane.us/applications/animal/shop-products/dogs-pets

We make all of our BioThane gear by hand and work hard to ensure our customers are 100% satisfied with their orders. Customer care and satisfaction, as well as community engagement, will always be at the forefront of who we are and what we do. We are proud to not only offer 5-star products but 5-star service as well.

In addition to our BioThane line, we are proud to offer ready-to-ship items such as climbing rope leashes and premium webbing collars & leashes as well!

 Let’s make the world a little more adventurous together!

Frequently ASked Questions

What is BioThane webbing?

BioThane is a coated webbing that is waterproof, easy to clean, and fade resistant. Not only is it incredibly durable, but it also won't hold odors like other kinds of webbing. We use Beta BioThane, which has a very soft feel, often compared to worn leather. It is superior to leather in many ways, since it is stronger and even more durable. For dogs that love to get dirty and explore, BioThane is the ultimate webbing for the job!

How do I clean BioThane gear?

BioThane cleans easily with warm water and a mild detergent. Using a sponge can help lift dirt and small particles from the surface. As a best practice, you should always dry your gear to remove excess moisture before storing.

When dealing with brass, you may see some discoloration known as patina. This is a natural process caused by oxidation and is non-destructive. Prolonged water use is a main cause of this process which is why we recommend drying your gear after use in water.

Which hardware should I choose?

Both brass and stainless steel are great options! A lot of this comes down to personal preference and taste.

Brass is a great option for those looking for a more classic look. It also holds up great in a variety of conditions, even saltwater. The downside to brass is that it will eventually patina, causing surface stains. While this can be taken care of with proper cleaning, many customers may prefer a lower-maintenance option like stainless steel. Keep in mind, hardware such as martingale chains will still require proper cleaning to stay looking brand new, even with the stainless steel option.

Due to its's higher strength, I usually recommend stainless steel for larger dogs, or dogs that have a tendency to pull.

What's your shipping situation?

We charge a flat rate of $9.50 within the USA, with the option to ship free on orders over $150. For international orders, shipping cost is calculated at checkout. Because the items are all handmade, please refer to the announcement bar for the most up to date ship out estimations. If for any reason you need the items by a specific date, please email us to let us know before placing the order.

All domestic orders come with tracking, but unfortunately due to increased cost we are unable to provide this for international orders unless they select the appropriate shipping level.

For international orders, the buyer is responsible for all import and customs fees that may occur as this is out of our hands. For domestic orders we are not responsible for lost or missing packages but will do our best to help. We are also not responsible for any issues relating to the customer selecting the wrong shipping address, though if there is an issue we will work with the customer to try and fix it.

How long until my custom BioThane gear is shipped?

Current processing times for custom items are listed in the announcement bar at the top of our home page. Since all of these items are made by hand to order, we usually need between 10-15 business days to make and ship your order. During sales and the holiday season, our wait time may be slightly longer than usual.  In many cases we can ship faster if needed. Please email us with your order number if you need your order to be shipped sooner and we will do our best to accommodate!

Do you accept returns?

We want you to dig your gear as much as we do! If you don't love your order, you can return any non-custom items that are in their original packaging and have not been used or worn within the first two weeks (14 days) of delivery.

Please note, we do not allow returns for any BioThane products as these are all custom-made items.

For custom (all BioThane) products, please reach out if you have any questions before ordering. If you would like to preview a color palette we can assist with that to make sure your design is to your liking. It is also important to note that it is the buyer's responsibility to properly measure their dog. Please verify that you are measuring correctly for the item you are buying as we do not accept returns if the wrong size is ordered. If you have any questions about fit, please reach out before placing an order so we can help you!

International (non-U.S.) orders are also not eligible for returns. Items purchased on discount or as part of a sale are also not eligible.

Do you offer wholesale discounts?