Current production time is 3-4 weeks.


FREQUENTLY ASKED QUESTIONS

(answered by Piper the dog)

How did Mutt Pack start?

Good question! In short, all because of yours truly. I may or may not have destroyed a few leashes when I was a puppy.  I think after the 27th leash (give or take) my mama decided that she needed to figure out an alternative to the gear available on the market. So she started to make her own leashes! We actually began as a paracord gear shop, and then moved on to climbing rope, and finally settled on BioThane. In terms of material quality, there is nothing in the world that can beat it, at least in our opinion!

How does a dog make leashes without thumbs?

Alright, truth is, I'm not the one making the gear. I'm more of the brains behind this whole operation. My mama does all that manual labor stuff. But I do give every order my blessing* before it ships out and that's pretty much priceless.


*Usually in the form of dog fur that accidentally makes its way into the packages.

What's your shipping situation?

We charge a low flat rate of $7.55 within the USA, with the option to ship free on orders over $75. For international orders, we charge a flat fee of $12, with free shipping for orders over $150. Because the items are all handmade, please allow 2-3 weeks to ship. We are working to get these times expedited but we do the best we can given current order volume.  You are always free to send us a message for an update on your order.  If for any reason you need the items by a specific date, please email us to let us know. All domestic orders come with tracking, but unfortunately due to increased cost we are unable to provide this for international orders.

How long until my gear is shipped?

Piper's mom (Michele) here! I'll answer this one. I do my best to get orders shipped out between 2 and 3 weeks after the order is placed, but it can be longer. The gear I sell takes a lot of time to make, and unfortunately I still work a day job. As of right now, nearly all of my free time is dedicated to Mutt Pack as I continue to get it off the ground. Mutt Pack is my passion, and has been a tremendous amount of work, but I know it will pay off!  I have loved every second of this journey, even the harder days.

What's your 14-Day Money Back Guarantee?

We want you to dig your gear as much as we do!  If you don't love it, you can return it within the first two weeks with no questions asked for a full refund. The only exception to this is for custom made items.

Favorite thing to bark at?

Probably everything tbh. The TV is high up on my list, but I also enjoy barking at the door for no reason too. Sometimes I even sit in front of my mama while she's working and bark fifty-million-thousand times until she plays with me. Or if I want attention in general. The list goes on.

Do you offer wholesale discounts?

In some situations we do! Wholesale pricing is only available for retailers with a physical storefront. Our discount for wholesale is 40% off retail value. Domestic shipping has a flat fee of $15 with tracking.  International shipping is $45 without tracking and $95 with tracking. We also offer bulk discounts for 35% off as well. This discount is intended for purchases made for dog-related events or as part of adoption bundles.

Socks or shoes?

I know this is a very heated debate in the dog world, but I gotta say socks. Super easy to steal out of the laundry basket, and also super easy to rip up. I love shoes too, but they are usually hidden away so I can't find them. That said, when I can get ahold of shoes it's AWESOME. Especially when my mama has to chase me up and down the house to get them back. Haha! 

How does Mutt Pack give back?

Giving back is really important to us. We currently make monthly donations to Operation Delta Dog (ODD) and to Great Dog Rescue of New England (GDRNE). Both are amazing organizations and we are proud to support them! We also regularly participate in fundraisers for local animal rescue groups.

So...who's actually in charge at Mutt Pack?

Uhhh, me? You think dogs can't be good shop owners or something? Come on now, it's 2018 people. Dogs are fully capable of doing anything these days so you all better believe it! And while you're at it, would you mind opening that bag of treats for me? K Thanks.

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