Good question! In short, all because of yours truly. I may or may not have destroyed a few leashes when I was a puppy. I think after the 27th leash (give or take) my mama decided that she needed to figure out an alternative to the gear available on the market. So she started to make her own leashes! We actually began as a paracord gear shop, and then moved on to climbing rope, and finally settled on BioThane. In terms of material quality, there is nothing in the world that can beat it, at least in our opinion!
Our Story So Far
Mutt Pack began in 2017 with a very silly rescue pup named Piper. We saw her picture on a rescue group’s website and immediately fell in love. She made us laugh with her playful personality and brought a world of adventure to our lives. I had always wished for a dog, and she was my first.
As a puppy, Piper was a little troublemaker at times. She loved nothing more than to chew her leashes up, and would take great joy in playing games of tug-of-war with them on walks. While she is now out of that phase, we went through more leashes than we could count! At the time, I wished for a leash that would last. Constantly throwing out and replacing leashes was not only expensive, but wasteful too. In an effort to solve my own problem, I began to make my own leashes. People began to ask me where I was getting these new leashes from, so I decided to open up shop. The rest is history!
Since our start, Mutt Pack has become a trusted maker of BioThane® products. You can even find us on their website: www.biothane.us/applications/animal/shop-products/dogs-petsWe make all of our gear by hand and work hard to ensure our customers are 100% satisfied with their orders. Customer care and satisfaction, as well as community engagement, will always be at the forefront of who we are and what we do. We are proud to not only offer 5-star products but 5-star service as well.Giving back is also very important to us. Every month we make donations to groups like Great Dog Rescue New England, and Operation Delta Dog. We believe in being the change we want to see in the world and we are thankful Mutt Pack can help us do that.
Let’s make the world a little more adventurous together!
FREQUENTLY ASKED QUESTIONS
How did Mutt Pack start?
How does a dog make leashes without thumbs?
Alright, truth is, I'm not the one making the gear. I'm more of the brains behind this whole operation. My mama does all that manual labor stuff. But I do give every order my blessing* before it ships out and that's pretty much priceless.
*Usually in the form of dog fur that accidentally makes its way into the packages.
Does my order come with a packing slip or receipt?
All receipts are delivered digitally so we try and save paper by not including printouts for your shipment. The exception to this is for international orders, which will have printed receipts to make sure there are no issues with customs. If you are in the US and would like a printed copy of your receipt let us know! We would be happy to include it, but just know it is always available to you digitally through your Mutt Pack account or your email.
What's your shipping situation?
We charge a low flat rate of $7.55 within the USA, with the option to ship free on orders over $75. For international orders, we charge a flat fee of $12, with free shipping for orders over $150. Because the items are all handmade, please allow 2-3 weeks to ship. We are working to get these times expedited but we do the best we can given current order volume. You are always free to send us a message for an update on your order. If for any reason you need the items by a specific date, please email us to let us know. All domestic orders come with tracking, but unfortunately due to increased cost we are unable to provide this for international orders.
How long until my gear is shipped?
Piper's mom (Michele) here! I'll answer this one. I do my best to get orders shipped out between 2 and 3 weeks after the order is placed, but it can be longer. The gear I sell takes a lot of time to make, and unfortunately I still work a day job. As of right now, nearly all of my free time is dedicated to Mutt Pack as I continue to get it off the ground. Mutt Pack is my passion, and has been a tremendous amount of work, but I know it will pay off! I have loved every second of this journey, even the harder days.
What's your 14-Day Money Back Guarantee?
We want you to dig your gear as much as we do! If you don't love it, you can return it within the first two weeks with no questions asked for a full refund. The only exception to this is for custom made items.
Favorite thing to bark at?
Probably everything tbh. The TV is high up on my list, but I also enjoy barking at the door for no reason too. Sometimes I even sit in front of my mama while she's working and bark fifty-million-thousand times until she plays with me. Or if I want attention in general. The list goes on.
Do you offer wholesale discounts?
Absolutely! Email us at email@example.com to get started!
Socks or shoes?
I know this is a very heated debate in the dog world, but I gotta say socks. Super easy to steal out of the laundry basket, and also super easy to rip up. I love shoes too, but they are usually hidden away so I can't find them. That said, when I can get ahold of shoes it's AWESOME. Especially when my mama has to chase me up and down the house to get them back. Haha!
How does Mutt Pack give back?
Giving back is really important to us. We currently make monthly donations to Operation Delta Dog (ODD) and to Great Dog Rescue of New England (GDRNE). Both are amazing organizations and we are proud to support them! We also regularly participate in fundraisers for local animal rescue groups.
So...who's actually in charge at Mutt Pack?
Uhhh, me? You think dogs can't be good shop owners or something? Come on now, it's 2018 people. Dogs are fully capable of doing anything these days so you all better believe it! And while you're at it, would you mind opening that bag of treats for me? K Thanks.